For now, the system has limits for 100 characters, therefore for the use case you wrote above, it seems to me that it would help to create three different tags and then combine them on your time entries.
Would this be suitable for your workflow?
Hope this helps and I’m looking forward to your update!.
We have a similar requirement where we would like to include the Jira Ticket ID and Jira Ticket Title is a tag which we import via API.
This will then allow the user to choose a tag which corresponds to the time entry.
Therefore, we would like the ticket id and ticket title to both be concatenated in the tag, resulting in a long string, likely exceeding 100 characters.
Thanks for your reply, however a case reference number matches only one case description, and the customer name is only there to more easily find the tag. Is there a reason for the hard coded 100 character limit? It feels like an easy fix if an extra 0 can just be added onto the end.