Hello!
I have heavily used the support inbox for Clockify for some time, but rarely to any avail - it took several months to fix the first problem I had, and now I’m running into one I am struggling to prove, so I’m coming to the forum to see if any of you are having the same issue so we can work together to explore it?!.
My problem:
Upon downloading and installing the Clockify for Windows application (the only reason I use clockify is to get data specifically on the apps and tabs I am tracking), as of the 1.4.1 version of Clockify, it causes google chrome to crash REGULARLY.
How I know it’s clockify:
At first, I didn’t. I am a marketing and online community architect, so I use A LOT of programs and extensions. I got fed up with the browser crashing constantly, so I started deleting the culprits I thought it would be. At first, I deleted extension by extension. Then I deleted cross-browser applications like Grammarly, Tubebuddy, and folder pro. I turned off all of my productivity plug ins like undistracted etc. Before I knew it I had a completely clean google chrome, and it was still happening.
So I started deleting desktop applications from least to most important. I even ended up deleting my antivirus since that’s typically the most common culprit. Once I got to Clockify, poof, no crashing. But after deleting so many things and it takes so long to find a culprit there was just simply too many questions. I had virtually nuked the whole system already, so I PROPERLY nuked my computer.
Back to factory settings I went with a totally new install of both the OS and Chrome.
A completely new profile with no extensions history etc. (it was an absolute nightmare to lose it all), and I started adding things 1 by 1 until I started experiencing the issue. I would add 1 thing every day or two as needed and then monitor it until the crashes started happening.
I haven’t been using my productivity tracker for months now (not great), but I just had a suspicion it would be clockify.
So after a month-long process, I finally downloaded and ran Clockify for windows, and BAM.
Browser crashes 3 times in an hour - my computer’s CPU pegs to a measly 9MB, and chrome uses almost all of that. the second it hits that mark—despite going far beyond it for a month prior—the browser freezes and crashes.
Now, I do a LOT of video editing, so a 9 MB CPU ping does literally nothing to my computer. DaVinci runs a CPU and GPU at full ping when rendering videos in under 5 minutes. My computer is a BEAST. For chrome+Clockify though, that’s enough to crash it like a toothpick bridge.
So I put in a support ticket to this effect and their response was, “do all of that again, but like, on camera to prove it.”
I was defeated.
Clockify support wanted me to completely re-clean, re-install, and redo the problem, which will take weeks, for me to prove it’s clockify. How do you prove something like this regularly?
So, I told them I would post to the forum, to get help from the community in proving the issue from far more technical and smarter people than I.
Can you all please help me identify the actual issue I have no idea how to test this.
