Hello Forum, Hello Clockify Team,
Over the past few weeks, we’ve encountered a critical issue with overlapping time entries that has resulted in a substantial loss of work hours. This problem arises whenever a team member switches from one project to another using the timer. Instead of starting the new project in the subsequent minute after the previous one ends, both projects are logged in the same minute. For instance:
- 10:00 to 10:10 Project A
- 10:10 to 10:20 Project B
This overlap causes us to lose one minute for every project transition. Given the frequency of our project changes, this adds up to a considerable amount of lost time each month, significantly impacting our operational efficiency.
Despite raising this issue with the Clockify support team, our concerns have been dismissed, and the seriousness of the problem has not been acknowledged. From a professional standpoint, this response is disappointing and unacceptable.
While we are aware of the possibility to manually correct these overlaps using the calendar tool, this is not a viable long-term solution. We expect our time tracking tool to accurately record working hours without such discrepancies.
We would greatly appreciate any assistance or advice on how to address this issue. Is anyone else experiencing similar problems? Any suggestions or workarounds would be immensely helpful. We are considering switching to an alternative time tracking solution if this issue persists.
Thank you for your attention to this matter.