New Billable Rate Not Taking Effect

Tips, Tricks & How to's
1

I updated my billable rate last week, but new entries are not picking it up. Clicking the “$” sign, waiting 5 seconds, then clicking again doesn’t update it to the new rate either. There is no Project Based rate either.

Clockify
Clockify4695×1998 472 KB

We are using the Free Plan. Is there a way to refresh the cache, so that at least new entries receive the new rate?

2

Hello Jennifer,

Do you perhaps have a Project Members rate set up on the Access page of that project?

If that’s not the case, would you mind reaching out to our Support team at support@clockify.me so we can troubleshoot this further?

Cheers,

3

I do not. I will reach out to support. Thank you!