Getting time entries from past users

Developers & API
1

Hi all,

I have a number of past users, for which I see time entries in the summary and detailed report, but I don’t see them in the team page, neither active or inactive.
I’m sure they are not deleted, as I see their name in the report, and also because in the report I have some entries named ‘deleted user’ that belong to other users that indeed have been deleted.
I’m trying to get their time entries via API using https://api.clockify.me/api/v1/workspaces/{workspaceId}/user/{userId}/time-entries, but I’m not receiving the data for these users, but only for the users visible in the team page (active and inactive).

Is there a different way to fetch data for those users?

thank you

2

Hi @sergio_sabbatini,

I appreciate the detailed information you’ve provided, and we’d love to take a closer look on this! Could you please reach out to our Support team at support@clockify.me so we can help troubleshoot it with you?