Bug: Various issues on Desktop App (mac)

Feedback
1

Hi there,

I’m having an issue with the latest Clockify desktop update on Mac.

“This week” seems to be messed up as well as Settings.

Also, when I try to record a new entry the “Project” field goes back to default (empty) every time.

Can you guys help? I’m attaching an image.

I’m on a Macbook Pro 2016 with Monterey OS.

Thanks

Screen Shot 2022-07-12 at 09.13.51
Screen Shot 2022-07-12 at 09.13.511116×1490 56.8 KB

2

Hi @Pablo_Picart, welcome to Clockify Forum!

Thanks for the feedback! Kindly note that we have published a new version of our macOS app. Could you please download it and check if the issue is still there?

If so, you can contact our Customer support team at support@clockify.me. They will help you troubleshoot the issue.

Hope this helps!

3

Thanks! I followed these steps provided by the support team before installing the latest version and it worked :smile: :

  1. log out (if you manage to enter the app)
  2. close the app
  3. open terminal (CMD+Space and type terminal) → type this command and press enter: defaults delete coing.ClockifyDesktop
  4. next type this command and press enter: tccutil reset All coing.ClockifyDesktop
  5. Open Finder → home folder (name of the mac) → Library (hidden folder. if you can’t see it press CMD+Shift+“.” ) → Application Support → coing.ClockifyDesktop > delete ‘default.realm’ file and ‘default.realm.lock’ file
  6. delete ClockifyDesktop app from computer
  7. download and install the latest app

Thanks again! :+1:

4

No problem, glad we could help!

Have a nice day!

5

That’s nice. Else you can directly contact to the clockify to solve the issue. Also you can try out some other options like DeskTrack.